From my conversation with customer support about getting a replacement:
Quote:
Our teams in the United Kingdom and United States are working to ensure all NEO and NEO-n devices they are shipping come with the newest OpenPGP applet. I cannot guarantee devices shipped out before next Tuesday (April 28) will come with the newest applet, so I recommend waiting until Tuesday or Wednesday to place the order for your replacement.
And as discussed over
here, you can get a replacement by opening a support ticket and providing information to customer support.