Yubico Forum

Hi

The Revoke option did not exist when I started using my Yubikeys so here I am creating my revoke account. My main key was added successfully, but on trying to register the secondary one I keep, I get :

"YubiKey OTP is blank or invalid."

whereas the field does contain the OTP value, created by touching the key. Did I overlook something ? I know this is as V 2.1 key (with the lighted area around the touch area, not the tiny light in the center that came with 2.2 later keys) but I cannot see why I could not add it ?

I know that key to be registered as a backup key, for example with lastpass.com, so I'm not eager on resetting that key with the utility software.

Edit: just took a brand new Yubikey from my last order, hence a more recent 2.2 firmware version, and it got added right away : "YubiKey added successfully."

Thanks for any advice.

Hello,

We never heard such kind of issue before. Can you please share the screenshot of the error you get?

Please send the issue details and the screenshot at "support@yubico.com"

We look forward to your response!

Thanks and best regards,
Samir.

Detailed report and infos sent !
Pierre.

Hi

Any news on that question ?

Best regards.

Hello,

No information received. Can you please resend the details at "support@yubico.com"?

Thanks and best regards,
Samir.