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undecidable
PostPosted: Fri May 15, 2015 6:17 pm 
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Joined: Fri May 15, 2015 6:04 pm
Posts: 2
Anyone here try to get a replacement NEO (due to the OpenPGP issue) recently? How long did it take?

I've filed two support tickets (one over a week ago) and haven't heard anything back other than the "we've received your support ticket" auto-response.
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gweeper
PostPosted: Fri May 15, 2015 9:10 pm 
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Joined: Mon Apr 13, 2015 7:39 pm
Posts: 7
I received a reply back from a person in less than a day, and then the shipping on the replacement key took a few days once I placed the order.
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Tom2
PostPosted: Mon May 18, 2015 11:01 am 
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Posts: 314
Do you have a ticket ID number ?
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zviratko
PostPosted: Mon May 18, 2015 11:10 am 
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Posts: 24
I got the reply the same day I think, and the replacement Yubi arrived within a few days (from UK to Czech Republic).
Very happy with the resolution.
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undecidable
PostPosted: Tue May 19, 2015 5:32 pm 
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Tom2 wrote:
Do you have a ticket ID number ?

Filed 2015-05-13 - Ticket 00010779
Filed 2015-05-07 - Ticket 00010622
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Tom2
PostPosted: Fri May 22, 2015 8:10 am 
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You have got replies in less than 24hours. Check your spam folder first next time.

Created By: Chris Halos (2015-05-08 02:40)
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