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fush
PostPosted: Sat Jan 28, 2017 11:13 am 
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Joined: Sat Jan 28, 2017 11:01 am
Posts: 2
Hi,
I purchased two Yubikey 4. With a Yubikey (under Window 10), using the tool Yubikey Personalization Tool, I get the message: No Yubikey inserted. I also tried it on a second PC (always under Window 10) with the same result. :? The other Yubikey works perfectly.
What can be the problem? How can I fix it?

Thanks.

PS: This Yubikey initially was detected. I do not remember exactly what has been done but now is no longer seen. :roll:

EDIT: Under Linux (Debian 8) same problem. I have attached a file with "dmesg" output for the two keys.
Attachment:
image.png
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Last edited by fush on Sun Jan 29, 2017 10:57 am, edited 1 time in total.

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ChrisHalos
PostPosted: Sun Jan 29, 2017 1:10 am 
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Joined: Thu Oct 16, 2014 3:44 pm
Posts: 349
The YubiKey Personalization Tool requires OTP mode to be enabled. Per dmesg you have disabled both U2F and OTP mode and put it in CCID mode only. The Personalization Tool is ONLY used to program the configuration slots (OTP), so it has to be enabled in order for the application to recognize the YubiKey. Use the YubiKey NEO Manager or YubiKey Manager to enable OTP mode.
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fush
PostPosted: Sun Jan 29, 2017 10:57 am 
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Joined: Sat Jan 28, 2017 11:01 am
Posts: 2
ChrisHalos wrote:
The YubiKey Personalization Tool requires OTP mode to be enabled. Per dmesg you have disabled both U2F and OTP mode and put it in CCID mode only. The Personalization Tool is ONLY used to program the configuration slots (OTP), so it has to be enabled in order for the application to recognize the YubiKey. Use the YubiKey NEO Manager or YubiKey Manager to enable OTP mode.
Thank's. This solved the problem.
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