Yubico Forum

Hello all,

I just received my Neo and am trying to set it up for Gmail. Correct me if I am wrong but I believe I need to unlock it first following the "Unlocking U2F on a YubiKey" Guide.

Well I have tried on 3 different machines and each time the pkg installation fails on the final/wrap up screen. Is anyone else encountering this issue? Is there any alternative to unlocking it or getting it working for Gmail without this tool?

Thanks in advance everyone!!

EDIT:

Was able to fix this by unlocking using the command line tool with ykpersonalize -m6

I've had the same issues installing yubikey-neo-manager-0.2.2-mac.pkg on OS 10.10 (Yosemite). Installation succeeds on Mavericks.


The installer log reports the following:

Oct 24 11:21:17 gadgetAir2.fritz.box installd[641]: PackageKit: ----- Begin install -----
Oct 24 11:21:19 gadgetAir2.fritz.box installd[641]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “yubikey-neo-manager-0.2.2-mac.pkg”." UserInfo=0x7fb089500f20 {NSFilePath=./postinstall, NSURL=file://localhost/Users/gadget/Downloads/yubikey-neo-manager-0.2.2-mac.pkg#YubiKey_NEO_Manager.pkg, PKInstallPackageIdentifier=com.yubico.pkg.YubiKeyNEOManager, NSLocalizedDescription=An error occurred while running scripts from the package “yubikey-neo-manager-0.2.2-mac.pkg”.} {
NSFilePath = "./postinstall";
NSLocalizedDescription = "An error occurred while running scripts from the package \U201cyubikey-neo-manager-0.2.2-mac.pkg\U201d.";
NSURL = "file://localhost/Users/gadget/Downloads/yubikey-neo-manager-0.2.2-mac.pkg#YubiKey_NEO_Manager.pkg";
PKInstallPackageIdentifier = "com.yubico.pkg.YubiKeyNEOManager";
}
Oct 24 11:21:19 gadgetAir2.fritz.box Installer[19990]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Oct 24 11:21:19 gadgetAir2.fritz.box Installer[19990]: Displaying 'Install Failed' UI.
Oct 24 11:21:19 gadgetAir2.fritz.box Installer[19990]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

If the issue here is that YubiKey Neo Manager installation fails on Yosemite, then this issue has not been resolved. Would be nice if the folks at Yubico could post back here when an update supporting Yosemite has been released.

Ok, test new version 0.2.4 pkg and let us know.

Tom

_________________
-Tom

Yes! That installs fine and works perfectly.

Thank You
Paul