Yubico Forum

...visit our web-store at store.yubico.com
It is currently Tue Jan 30, 2018 11:17 am

All times are UTC + 1 hour




Post new topic Reply to topic  [ 5 posts ] 
Author Message
PostPosted: Wed Jul 22, 2015 7:14 pm 
Offline

Joined: Fri Jun 12, 2015 11:19 pm
Posts: 4
I set up a new YubiHSM, entering config mode as the manual says except I was using cu from the Linux command line to interact with the HSM. At the end of everything I typed 'exit' and cu locked up hard. But the HSM appeared to be configured. Then I tried to go back into config mode and now it's stuck blinking what I think is the "in config mode, waiting for user input" state and I can't connect to the HSM at all. How do I get it out of config mode so I can interact with it again?


Top
 Profile  
Reply with quote  

Share On:

Share on Facebook FacebookShare on Twitter TwitterShare on Tumblr TumblrShare on Google+ Google+

PostPosted: Thu Jul 23, 2015 10:27 am 
Offline
Site Admin
Site Admin

Joined: Mon Dec 08, 2014 2:52 pm
Posts: 314
please provide more details.

which version of HSM is this?
Did you read the manual, there is a section reporting blinking HZ which status does your blinking corresponds to?

Can you ZAP the configuration and restart?

Are you removing the HSM and re-insert it while holding the button pressed?


Top
 Profile  
Reply with quote  
PostPosted: Thu Jul 23, 2015 3:58 pm 
Offline

Joined: Fri Jun 12, 2015 11:19 pm
Posts: 4
Tom2 wrote:
which version of HSM is this?

YubiHSM 1.5.3. My apologies, I said I set up a new HSM, I didn't realize you could get any other version as a new HSM.

Tom2 wrote:
Did you read the manual

Yes. A few times.

Tom2 wrote:
there is a section reporting blinking HZ which status does your blinking corresponds to?

jgoguen wrote:
now it's stuck blinking what I think is the "in config mode, waiting for user input" state


Tom2 wrote:
Can you ZAP the configuration and restart?

No.
jgoguen wrote:
I can't connect to the HSM at all


Tom2 wrote:
Are you removing the HSM and re-insert it while holding the button pressed?

What button? The user manual doesn't mention a button. I've tried taking it out and putting it back in the same and a different USB port, and I've tried putting it in the same and a different USB port while continuing to hold the touch area (which is how the manual says to enter configuration mode).


Top
 Profile  
Reply with quote  
PostPosted: Mon Jul 27, 2015 9:39 am 
Offline
Site Admin
Site Admin

Joined: Mon Dec 08, 2014 2:52 pm
Posts: 314
There are two modes of flashing on the HSM - the faster 1Hz flashing
for HSM mode and the slower 0.5 Hz for configuration mode.

test if the device is in HSM mode.

1. Close all instances of programs/terminal emulators
2. Insert the device
3. Fire up a terminal emulator
4. Type a key a couple of times

Does the LED switch to a faster pace (4 Hz) ? This signals "waiting
for more input", which is yielded in HSM mode.

Forcing configuration mode at insert may be a bit less intuitive with
the new form factor. You need to hold it for 3 seconds and then
release. Did you do this?

Let me know.


Top
 Profile  
Reply with quote  
PostPosted: Mon Jul 27, 2015 2:34 pm 
Offline

Joined: Fri Jun 12, 2015 11:19 pm
Posts: 4
Tom2 wrote:
Does the LED switch to a faster pace (4 Hz) ? This signals "waiting
for more input", which is yielded in HSM mode.

The flashing frequency doesn't change at all. I can't tell for sure what frequency it's flashing at, that's just something I'm bad at. The manual doesn't say anything about 0.5Hz, 1Hz, or 4Hz; the closest frequencies mentioned in the manual are 0.4Hz, 0.8Hz, and 3Hz. From watching the clock on my desktop and watching the blinking, I think it's blinking at 1.6Hz, which according to the manual corresponds to "in config mode, waiting for user input". Like I mentioned.

Tom2 wrote:
Forcing configuration mode at insert may be a bit less intuitive with the new form factor. You need to hold it for 3 seconds and then release. Did you do this?

I realize I wasn't explicit about the number of seconds spent touching the HSM, but I did mention that I tried entering configuration mode according to the manual's directions.
jgoguen wrote:
I've tried putting it in the same and a different USB port while continuing to hold the touch area (which is how the manual says to enter configuration mode).

I've tried for 3 seconds exactly (as near as I can tell watching my desktop clock) and clearly more than 3 seconds. I've also tried putting it in, waiting a second, then touching it. The LED continues blinking at the same frequency.


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 5 posts ] 

All times are UTC + 1 hour


Who is online

Users browsing this forum: No registered users and 0 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Group