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| [Solved] Replacement NEO Turnaround Time https://forum.yubico.com/viewtopic.php?f=26&t=1881 |
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| Author: | undecidable [ Fri May 15, 2015 6:17 pm ] |
| Post subject: | [Solved] Replacement NEO Turnaround Time |
Anyone here try to get a replacement NEO (due to the OpenPGP issue) recently? How long did it take? I've filed two support tickets (one over a week ago) and haven't heard anything back other than the "we've received your support ticket" auto-response. |
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| Author: | gweeper [ Fri May 15, 2015 9:10 pm ] |
| Post subject: | Re: Replacement NEO Turnaround Time |
I received a reply back from a person in less than a day, and then the shipping on the replacement key took a few days once I placed the order. |
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| Author: | Tom2 [ Mon May 18, 2015 11:01 am ] |
| Post subject: | Re: Replacement NEO Turnaround Time |
Do you have a ticket ID number ? |
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| Author: | zviratko [ Mon May 18, 2015 11:10 am ] |
| Post subject: | Re: Replacement NEO Turnaround Time |
I got the reply the same day I think, and the replacement Yubi arrived within a few days (from UK to Czech Republic). Very happy with the resolution. |
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| Author: | undecidable [ Tue May 19, 2015 5:32 pm ] |
| Post subject: | Re: Replacement NEO Turnaround Time |
Tom2 wrote: Do you have a ticket ID number ? Filed 2015-05-13 - Ticket 00010779 Filed 2015-05-07 - Ticket 00010622 |
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| Author: | Tom2 [ Fri May 22, 2015 8:10 am ] |
| Post subject: | Re: Replacement NEO Turnaround Time |
You have got replies in less than 24hours. Check your spam folder first next time. Created By: Chris Halos (2015-05-08 02:40) |
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