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PostPosted: Mon Oct 16, 2017 12:58 pm 
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Joined: Mon Oct 16, 2017 12:40 pm
Posts: 2
Hello All,

I am getting an error when trying to setup my Yubikey for Windows Hello.
The error is:

Yubikey Exception: Authentication Required
Insert a different Yubikey, then press Continue.

I've had a little play around in the Yubikey Personalisation Tool. However didn't manage to fix the issue.

Looking forward to your help.


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PostPosted: Mon Oct 16, 2017 9:24 pm 
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Yubico Team
Yubico Team

Joined: Thu Oct 16, 2014 3:44 pm
Posts: 349
error means there is a password on the Yubico Authenticator app. Since the Hello App uses this, there can't be a password set in the Yubico Authenticator app if you also want to use it to unlock your Windows account.


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PostPosted: Mon Oct 16, 2017 11:07 pm 
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Joined: Mon Oct 16, 2017 12:40 pm
Posts: 2
ChrisHalos wrote:
error means there is a password on the Yubico Authenticator app. Since the Hello App uses this, there can't be a password set in the Yubico Authenticator app if you also want to use it to unlock your Windows account.


Thanks for the reply ChrisHalos, how do I go about removing the password?

Thank you,


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