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PostPosted: Sat Dec 07, 2013 12:43 am 
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Joined: Sat Dec 07, 2013 12:32 am
Posts: 2
I just received my YubiKey VIP. ID > 1909500 so OTP is already unlocked in slot 2.

Slots are already programmed and protected with the access code wich is the serial by default.
The problem is that the personalization tool is unable to update Slot 2.
Image
Image

Seems like the access code is not the serial ID :?
I'm willing to override OTP with HMAC-SHA1 keeping Symantec VIP...

Thanks in advance


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PostPosted: Sat Dec 07, 2013 1:08 pm 
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Site Admin
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Joined: Wed Nov 14, 2012 2:59 pm
Posts: 666
Hello,


Try the following:

1) Run the personalization tool in administrator mode
2) try just to change the access control code without modifying anything else, does that work? This can be achieved via the settings -> update settings, interface.

Contact support@yubico.com they will guide you through the replacement procedure if necessary.

(Show them the screenshots)

_________________
-Tom


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PostPosted: Sat Dec 07, 2013 4:48 pm 
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Joined: Sat Dec 07, 2013 12:32 am
Posts: 2
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Same problem even running as administrator. I'm running Windows 8.1...

I'll send the email, thanks for the quick answer


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