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yubiradius error, key is registered but not appearing
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Author:  DanP [ Thu Dec 06, 2012 7:24 pm ]
Post subject:  yubiradius error, key is registered but not appearing
Hi,

I installed the yubikey radius software and set it up. I assigned a key using the software and then realised that I needed to change the username filed to SAMaccountname instead of CN. After that I tried to reassign the key but it says it is already being used. If I try and search for it however nothing comes up.

How do I go about unassigning the key as I can not see it when searching for it?

Thanks

Dan
Author:  samir [ Fri Jan 04, 2013 2:11 pm ]
Post subject:  Re: yubiradius error, key is registered but not appearing
Hello,

We have never heard of such a problem before, we are very interested to diagnose any potential failures. Can you please send us the following logs to "support@yubico.com" to analyze the issue?

1. Please configure the log files with the following settings from the webmin console:
1. Login to webmin
2. Go to "System" >> "System Logs"
3. Click on log file (ykropval.log ,etc. mentioned below)
4. Select "all" option in "priorities" field of "Message types to log" section
5. Please click on "save" button to save the changes.
6. Please repeat step 3, 4 and 5 for other log files mentioned below.
7. Please click on "Apply Changes" button on System Logs page
8. Go to "Servers" >> "YubiRADIUS Virtual Appliance"
9. Navigate 'Global Configuration' >> 'FreeRADIUS' menu, please enable FreeRADIUS Logging
10. Could you please ssh to the YRVA instance and restart the rsyslog process by executing the following command:
/etc/init.d/rsyslog restart
11. Please try to add the user and test the user with YubiKey credentials.

Please send us the following log files:
/var/log/syslog
/var/log/messages
/var/log/ykval.log
/var/log/ykropval.log
/var/log/ykmap.log
/var/log/freeradius/radius.log
/var/log/postgresql/postgresql-8.4-main.log
/var/log/apache2/error.log
/var/log/apache2/access.log
/var/log/debug

2. If you have already configure the webmin logs, please send "webmin.debug" file available at /var/webmin/webmin.debug

If not please configure the log file with the following settings from the webmin console:
1. Login to webmin
2. Go to "Webmin" >> "Webmin Configuration"
3. Please Click on "Debugging Log File"
4. Please Click on "yes" option of "Debug log enabled?"
5. Please click on "save" button to save the changes.
6. Please once again Import Users.

Please find the "webmin.debug" file at /var/webmin/webmin.debug

3. Please brief on any other observations and please send the screen shots, error messages observed.

Thanks and best regards,
Samir.
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