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capricornious
PostPosted: Mon Sep 09, 2013 8:53 am 
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Joined: Mon Sep 09, 2013 8:48 am
Posts: 1
I have been using my yubikey black for about two weeks but every 3 days or so it seems to fail authentication and i have to reset it via the yubikey personalisation tool. Its a bit frustrating, am i doing something completely wrong?

I am using Yubikey OTP to set this up. I use it mainly for Lastpass login.
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Tom
PostPosted: Mon Sep 09, 2013 10:59 am 
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Joined: Wed Nov 14, 2012 2:59 pm
Posts: 666
Dear Capricornious,

Please, do the following. If your Yubikey is failing visit http://demo.yubico.com and check if you get a replied OTP error.

Is your Yubikey under warranty ?

If that is the case, please contact support@yubico.com and point them to this thread. They will provide you with the necessary information to troubleshot and replace your Yubikey.

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-Tom
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