Yubico Forum

...visit our web-store at store.yubico.com
It is currently Tue Jan 30, 2018 5:07 pm

All times are UTC + 1 hour




Post new topic Reply to topic  [ 2 posts ] 
Author Message
PostPosted: Sun Oct 27, 2013 3:30 pm 
Offline

Joined: Sun Oct 27, 2013 3:19 pm
Posts: 1
Hi all,
I've 2 Yubikeys, both I think version 2.x. One is working perfectly, the other not at all.

The broken one, when plugged into a working USB port, has the LED flash 4 times like this:
3 medium speed flashes
1 quick flash

I'm running Ubuntu. The personalisation tool detects the working one correctly. But not the broken one at all.

I don't even get any mention of a USB device insertion via "dmesg". This is the output from the working one:

Code:
[108419.305552] usb 1-1.3: new low-speed USB device number 13 using ehci-pci
[108419.418609] usb 1-1.3: New USB device found, idVendor=1050, idProduct=0010
[108419.418621] usb 1-1.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[108419.418627] usb 1-1.3: Product: Yubico Yubikey II
[108419.418632] usb 1-1.3: Manufacturer: Yubico
[108419.421995] input: Yubico Yubico Yubikey II as /devices/pci0000:00/0000:00:1a.7/usb1/1-1/1-1.3/1-1.3:1.0/input/input122
[108419.422445] hid-generic xxxx:xxxx:xxxx.xxxx: input,hidraw3: USB HID v1.11 Keyboard [Yubico Yubico Yubikey II] on usb-0000:00:1a.7-1.3/input0


but prints nothing when inserting the broken one.

If the kernel doesn't even see the device, so I would suspect the key is badly broken. Can anyone confirm this, or give me additional debug help?
Thanks
-G


Top
 Profile  
Reply with quote  

Share On:

Share on Facebook FacebookShare on Twitter TwitterShare on Tumblr TumblrShare on Google+ Google+

PostPosted: Mon Oct 28, 2013 5:02 pm 
Offline
Site Admin
Site Admin

Joined: Wed Nov 14, 2012 2:59 pm
Posts: 666
Please contact support@yubico.com they will very and replace under warranty the malfunctioning Yubikey.

_________________
-Tom


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 2 posts ] 

All times are UTC + 1 hour


Who is online

Users browsing this forum: No registered users and 4 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Group