Yubico Forum

1.
I'm having difficults pressing the round metal button on the yubikey that I got here
in most cases it doesn't function and since I use 2 slots it even more frustrating to access the second slot by long press.

2.
The Yubikey doesn't work well on USB 3 port
When I insert the yubikey on USB 3 port and open the personalization tool
the key is partly recognized (serial number stay empty)

We're keen to assist you in this matter but we need a bit more specific information to respond.

First - what does "not function" mean ? If you remove the second configuration - does it work better then ? We've noticed that some users find the current model a bit confusing.

Secondly - Can you please check that you've got the most recent drivers ? We've got a few support issues with some USB 3.0 controllers where the problem has been the driver. Does it work on a non-USB3 port ?

Please give us your feedback and we'll try to help you out from there.

Best regards,

JakobE
Hardware- and firmware guy @ Yubico