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 Post subject: Several issues
PostPosted: Thu May 24, 2012 7:13 am 
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Joined: Mon May 21, 2012 5:14 pm
Posts: 1
1.
I'm having difficults pressing the round metal button on the yubikey that I got here
in most cases it doesn't function and since I use 2 slots it even more frustrating to access the second slot by long press.

2.
The Yubikey doesn't work well on USB 3 port
When I insert the yubikey on USB 3 port and open the personalization tool
the key is partly recognized (serial number stay empty)


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 Post subject: Re: Several issues
PostPosted: Wed Jun 06, 2012 1:44 am 
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Site Admin
Site Admin

Joined: Wed May 28, 2008 7:04 pm
Posts: 263
Location: Yubico base camp in Sweden - Now in Palo Alto
We're keen to assist you in this matter but we need a bit more specific information to respond.

First - what does "not function" mean ? If you remove the second configuration - does it work better then ? We've noticed that some users find the current model a bit confusing.

Secondly - Can you please check that you've got the most recent drivers ? We've got a few support issues with some USB 3.0 controllers where the problem has been the driver. Does it work on a non-USB3 port ?

Please give us your feedback and we'll try to help you out from there.

Best regards,

JakobE
Hardware- and firmware guy @ Yubico


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