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base64
 Post subject: Yubikey stopped working
PostPosted: Mon Jan 21, 2013 12:20 am 
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Joined: Mon Jan 21, 2013 12:15 am
Posts: 1
I recently bought several yubikeys and already two of them have failed for no apparent reason. They have been kept inside and only sparingly used on a windows machine and have suddenly stopped lighting up or being recognized by windows.

What can we do to avoid this? It's been less than 3 months and they were used less than daily. :x
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Tom
PostPosted: Mon Jan 21, 2013 10:47 am 
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Joined: Wed Nov 14, 2012 2:59 pm
Posts: 666
Hello Base64,

Yubikey are sturdy device with a very low defective rate. Unfortunately as everything, manufacturing problem may occur. Please contact our support at support@yubico.com they will help you investigate why your Yubikeys are not working.

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-Tom
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