That's sorted it
Just added 3 in quick succession, all working perfectly.
Thanks Tom.
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| Yubico Authenticator only storing 1 entry?! https://forum.yubico.com/viewtopic.php?f=26&t=1401 |
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| Author: | PaulMoore [ Tue Jun 10, 2014 6:23 pm ] |
| Post subject: | Yubico Authenticator only storing 1 entry?! |
Finally dived in and bought a Yubikey Neo and I've run into a problem which I can't solve, despite 3hrs furious head scratching. The Neo is in HID/CCID mode and has all the necessary applets installed. When I try to add a new entry using a Galaxy S3, it adds the first one (DigitalOcean in this case) perfectly. I can see the entry using the desktop & android authenticator. When I go to add a second entry on the phone, it says it's added it, but it hasn't. It makes all the right noises, gives all the right messages but nothing is stored to the device. Any advice would be much appreciated. |
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| Author: | Tom [ Wed Jun 11, 2014 9:03 am ] |
| Post subject: | Re: Yubico Authenticator only storing 1 entry?! |
does it display on the desktop authenticator? |
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| Author: | Tom [ Wed Jun 11, 2014 9:05 am ] |
| Post subject: | Re: Yubico Authenticator only storing 1 entry?! |
does it display on the desktop authenticator? Please submit your bug here: https://github.com/Yubico/yubioath-android |
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| Author: | PaulMoore [ Wed Jun 11, 2014 10:58 am ] |
| Post subject: | Re: Yubico Authenticator only storing 1 entry?! |
Hi Tom No, it's not actually added to the key. Even if I add it manually using the desktop app, it says it's added but there's only ever 1 entry. It's 99% sure it's not a bug with the apps... could it be the key? |
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| Author: | Tom [ Wed Jun 11, 2014 12:50 pm ] |
| Post subject: | Re: Yubico Authenticator only storing 1 entry?! |
Download the NEO Manager from opensource.yubico.com Delete the YubiOATH applet and re-install it. BE CAREFUL THIS WILL DELETE ALL DATA CURRENTLY STORED IN YOUR Yubico Authenticator Applet! So if you have something in there back it up first. This is first time we hear this and we have a large deployment of the Android app therefore seems to be something specific to your hardware/setup. |
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| Author: | PaulMoore [ Wed Jun 11, 2014 2:34 pm ] |
| Post subject: | Re: Yubico Authenticator only storing 1 entry?! |
That's sorted it Just added 3 in quick succession, all working perfectly. Thanks Tom. |
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| Author: | shelt [ Tue Nov 25, 2014 7:47 pm ] |
| Post subject: | Re: Yubico Authenticator only storing 1 entry?! |
I have the same problem. Brand new Neo set in OTP+U2F+CCID mode. YubiOATH 0.2.1 installed according to Yubikey NEO Manager. I can add one credential to Yubikey Authenticator on Android without issues (LG G3). When I add a second, it says it's successfully added but it's not. Only the first entry is stored. Unfortunately I don't understand the advice given above (Install NEO Manager, delete app, re-install). I have YubiKey Neo Manager installed. Is NEO manager something else? I don't see a way to delete YubiOATH and reinstall it. I'm on OS X BTW. Some directions would be greatly appreciated -- I've been through all the docs I can find, and while tech savvy, I'm not a programmer! Thanks! |
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| Author: | Tom [ Wed Nov 26, 2014 11:21 am ] |
| Post subject: | Re: Yubico Authenticator only storing 1 entry?! |
I assume you have version 1.9 of the Android app Please, try holding your NEO firmly to the device during the communication some smartphone have low power readers. Could you contact support yubi.co/support if issue persists and submit the issue on our github issue tracker github.com/yubico thanks. |
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| Author: | shelt [ Wed Nov 26, 2014 5:54 pm ] |
| Post subject: | Re: Yubico Authenticator only storing 1 entry?! |
Thanks, Tom. I have confirmed it is a key issue. I installed Authenticator on my old Droid Maxx (newest version on LG G3 and Droid Maxx). NFC also works fine on the Droid. I experienced the same issue -- only the first QR scan is stored. The first one always works just fine. The second scans and registers correctly, accepts the NFC confirmation, says "added", but never appears on the list. I have reported this via support. It sounds like the solution above may work, but requires some command line magic I can't quite seem to piece together... |
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| Author: | jeffearl [ Mon May 18, 2015 8:23 pm ] |
| Post subject: | Re: Yubico Authenticator only storing 1 entry?! |
I'm experiencing the same single-credential limit on a brand new Yubikey neo. My attempts to reinstall the YubiOATH applet failed with a "card cryptogram failed" error message. Are there any other fixes or workarounds for this problem? |
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