Yubico Forum

...visit our web-store at store.yubico.com
It is currently Tue Jan 30, 2018 10:51 am

All times are UTC + 1 hour




Post new topic Reply to topic  [ 3 posts ] 
Author Message
PostPosted: Mon Oct 16, 2017 12:58 pm 
Offline

Joined: Mon Oct 16, 2017 12:40 pm
Posts: 2
Hello All,

I am getting an error when trying to setup my Yubikey for Windows Hello.
The error is:

Yubikey Exception: Authentication Required
Insert a different Yubikey, then press Continue.

I've had a little play around in the Yubikey Personalisation Tool. However didn't manage to fix the issue.

Looking forward to your help.


Attachments:
File comment: Error Screenshot
yubikey.jpg
yubikey.jpg [ 42.87 KiB | Viewed 543 times ]
Top
 Profile  
Reply with quote  

Share On:

Share on Facebook FacebookShare on Twitter TwitterShare on Tumblr TumblrShare on Google+ Google+

PostPosted: Mon Oct 16, 2017 9:24 pm 
Offline
Yubico Team
Yubico Team

Joined: Thu Oct 16, 2014 3:44 pm
Posts: 349
error means there is a password on the Yubico Authenticator app. Since the Hello App uses this, there can't be a password set in the Yubico Authenticator app if you also want to use it to unlock your Windows account.


Top
 Profile  
Reply with quote  
PostPosted: Mon Oct 16, 2017 11:07 pm 
Offline

Joined: Mon Oct 16, 2017 12:40 pm
Posts: 2
ChrisHalos wrote:
error means there is a password on the Yubico Authenticator app. Since the Hello App uses this, there can't be a password set in the Yubico Authenticator app if you also want to use it to unlock your Windows account.


Thanks for the reply ChrisHalos, how do I go about removing the password?

Thank you,


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 3 posts ] 

All times are UTC + 1 hour


Who is online

Users browsing this forum: No registered users and 10 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Group