Yubico Forum

...visit our web-store at store.yubico.com
It is currently Tue Jan 30, 2018 1:49 pm

All times are UTC + 1 hour




Post new topic Reply to topic  [ 1 post ] 
Author Message
PostPosted: Mon Oct 03, 2016 8:08 am 
Offline

Joined: Mon Oct 03, 2016 7:52 am
Posts: 1
Hi,

I recently bought a yubikey neo, but I can't get it to work on my win 10 machine. The behaviour I get is inconsistent:

  • Sometimes when I connect it, it freezes my mouse and keyboard. This remains until I unplug the Neo
  • Sometimes it seems to register fine, but when I press the button, I get a driver error in my devices window
  • Sometimes I don't even get the driver error, but it doesn't do anything. When this happens the NEO manager and the personalization tool indicate a problem as well:
    Image

On Android and Mac it works just fine, so the problem seems to be with my Windows machine. Other than reinstalling windows (which I'm really not going to do), is there anything I can do to solve this issue (yes, I've tried the other suggestions in the announcement)


Top
 Profile  
Reply with quote  

Share On:

Share on Facebook FacebookShare on Twitter TwitterShare on Tumblr TumblrShare on Google+ Google+

Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 1 post ] 

All times are UTC + 1 hour


Who is online

Users browsing this forum: No registered users and 6 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Group