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| New Yubikey NEO is... well... acting flaky... https://forum.yubico.com/viewtopic.php?f=26&t=1353 |
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| Author: | dprophet [ Tue Apr 01, 2014 6:32 pm ] |
| Post subject: | New Yubikey NEO is... well... acting flaky... |
I just received a new Yubikey NEO. Its acting flaky in Windows and Mac. On Mac it didnt work at all. On windows I successfully did ykpersonalize.exe -m82 Now on Windows 7 its very strange. If I plug it into a USB slot the lights on the NEO may flash, go steady, then work for all of 1 minute. I can do thinks like D:\archive\yubikey\ykpers-1.15.1\bin>ykinfo.exe -v version: 3.2.0 After 1 minute the USB will go dark. The USB device disappears from the System Tray. I also get a USB error if I do D:\archive\yubikey\ykpers-1.15.1\bin>ykinfo.exe -v USB error: The operation completed successfully. After that the NEO lights will turn off and the device will no longer work. If I move it to a different USB slot the lights might flash 3 blinks, dark, 3 blinks, dark, etc... At other times I get an error that states Unrecognized USB device. It seems that I need to unplug my NEO for a while (> 10-60 minutes). If I plug it back in it might work again for 1 minute but most likely not. I tried moving it around between different USB slots but nothing. It "seems" to auto eject after a minute (or so) and then not work again for a long time. I have been a developer for a LONG time and this really seems like a Driver or Hardware issue. Likely with the Yubikey since the problem occurs on Windows and Mac. |
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| Author: | Tom [ Wed Apr 02, 2014 7:36 am ] |
| Post subject: | Re: New Yubikey NEO is... well... acting flaky... |
Please set the NEO in HID mode only. open the personalization gui - and check if firmware versoin and serial number are correctly reported. (wait 1-2 min) Is the NEO still detected? Swap to mode -m82 again. Do you still experience the same issue? Please for these operation use: - Yubikey NEO manager - opensource.yubico.com - Yubikey personalization gui - www.yubico.com / opensource.yubico.com Just out of curiosity did you tried on a different computer (windows) ? If not do so. Tom. |
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| Author: | dprophet [ Wed Apr 02, 2014 2:15 pm ] |
| Post subject: | Re: New Yubikey NEO is... well... acting flaky... |
Tom, Let me try it again tonight. As mentioned it certainly seemed a hardware/driver issue (or conflict with existing device). I tried many things last night and eventually it seemed the NEO started working on the Windows machine. I dont remember the steps that lead up it working but I believe it was me uninstalling the driver for the Omnikey 5321 v2 Smartcard reader. I had also disabled several devices on my Laptop since it I seemed a hardware/driver/conflict issue. I will test and update this thread with more information by tomorrow night incase others get this kind of issue. |
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