Yubico Forum

Hello Yubico Support,
Since today afternoon we have problems with manually opening new users in YubiRadius Virtual Appliance. The error is: "Error in adding the user : Unknown error"
Then we discovered that we unable to save settings in Users Import screen.
We also unable to assign tokens to current users. "Error in adding the key mapping : Unknown error"
What are we have to do in these cases?

Hello,

To analyze this issue can you please send us the following logs details? Also, please mention which YubiRADIUS version you are using?

1. Please configure the log files with the following settings from the webmin console:
1. Login to webmin
2. Go to "System" >> "System Logs"
3. Click on log file (ykropval.log ,etc. mentioned below)
4. Select "all" option in "priorities" field of "Message types to log" section
5. Please click on "save" button to save the changes.
6. Please repeat step 3, 4 and 5 for other log files mentioned below.
7. Please click on "Apply Changes" button on System Logs page
8. Go to "Servers" >> "YubiRADIUS Virtual Appliance"
9. Navigate 'Global Configuration' >> 'FreeRADIUS' menu, please enable FreeRADIUS Logging
10. Could you please ssh to the YRVA instance and restart the rsyslog process by executing the following command:
/etc/init.d/rsyslog restart
11. Please try to add the user and test the user with YubiKey credentials.

Please send us the following log files:
/var/log/syslog
/var/log/messages
/var/log/ykval.log
/var/log/ykropval.log
/var/log/ykmap.log
/var/log/freeradius/radius.log
/var/log/postgresql/postgresql-8.4-main.log
/var/log/apache2/error.log
/var/log/apache2/access.log
/var/log/debug

2. If you have already configure the webmin logs, please send "webmin.debug" file available at /var/webmin/webmin.debug

If not please configure the log file with the following settings from the webmin console:
1. Login to webmin
2. Go to "Webmin" >> "Webmin Configuration"
3. Please Click on "Debugging Log File"
4. Please Click on "yes" option of "Debug log enabled?"
5. Please click on "save" button to save the changes.
6. Please once again Import Users.

Please find the "webmin.debug" file at /var/webmin/webmin.debug

3. Please brief on any other observations and please send the screen shots, error messages observed.

Thanks and best regards,
Samir.