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| Several issues https://forum.yubico.com/viewtopic.php?f=16&t=819 |
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| Author: | Y. Eliash [ Thu May 24, 2012 7:13 am ] |
| Post subject: | Several issues |
1. I'm having difficults pressing the round metal button on the yubikey that I got here in most cases it doesn't function and since I use 2 slots it even more frustrating to access the second slot by long press. 2. The Yubikey doesn't work well on USB 3 port When I insert the yubikey on USB 3 port and open the personalization tool the key is partly recognized (serial number stay empty) |
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| Author: | Jakob [ Wed Jun 06, 2012 1:44 am ] |
| Post subject: | Re: Several issues |
We're keen to assist you in this matter but we need a bit more specific information to respond. First - what does "not function" mean ? If you remove the second configuration - does it work better then ? We've noticed that some users find the current model a bit confusing. Secondly - Can you please check that you've got the most recent drivers ? We've got a few support issues with some USB 3.0 controllers where the problem has been the driver. Does it work on a non-USB3 port ? Please give us your feedback and we'll try to help you out from there. Best regards, JakobE Hardware- and firmware guy @ Yubico |
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