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coventry
PostPosted: Sat Mar 09, 2013 6:06 am 
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Joined: Sat Mar 09, 2013 5:53 am
Posts: 4
It might save yubico some support queries if the AES upload form suggested that the keyboard layout could be at fault, whenever it detects a prefix mismatch. Took me a long time today to figure out that my dvorak keyboard layout was the reason the form kept giving me "OTP prefix mismatch" messages. I am sure I am not the first to get bitten by this, too.

Even better would be if the upload form did the same checking for layout that the validation server apparently does, but obviously that would be a lot more work for someone.

Hope this helps.
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Klas
PostPosted: Wed Mar 13, 2013 11:38 am 
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Joined: Thu Apr 19, 2012 1:45 pm
Posts: 148
Good suggestion, thank you. We're adding a message like that now.

/klas
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Board index » Yubico » Request for proposal, suggestions and good ideas.

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