Yubico Forum

Hi there.

I'm doing some tests with this device in order to see if it will be useful in our company in our daily basics.
But during those tests and on the YubiKey PIV Manager I forgot my PIN.
On PINs manager I see 3 messages:
"PIN expires in 5100 days.
"PIN is management key."
"PUK is blocked."

I already try once and the YubiKey tell me that I only have 2 chances left.
My question is, there are any way to reset this to defaults?
Or even reset all the information present on YubiKey to default?
I mean there is any way to perform a factory reset on this device?

Thanks for your time.
Fastio.

Hi there,
Thanks for your help sending me that link.
But I'm facing some problems to perform those process, to be more exactly here:
- I download your ykneo-openpgp-1.0.11.cap file, but know here https://developers.yubico.com/ykneo-ope ... PFile.html I can't understand what I've to do in order to install it.

Can you help me on that? Or I need to compile everything?

PS: I'm using windows 7 profession 32 bits.

You don't have to install any cap file and you cannot do that on your YubiKey NEO.

Your device already comes with an OpenPGP applet pre-installed, which you can start using immediately by enabling the CCID interface of the YubiKey with our YubiKey NEO manager tool available at https://developers.yubico.com

Your device is not configured with open card management keys, therefore you cannot upload/delete applets.