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PostPosted: Sun Oct 27, 2013 3:30 pm 

Joined: Sun Oct 27, 2013 3:19 pm
Posts: 1
Hi all,
I've 2 Yubikeys, both I think version 2.x. One is working perfectly, the other not at all.

The broken one, when plugged into a working USB port, has the LED flash 4 times like this:
3 medium speed flashes
1 quick flash

I'm running Ubuntu. The personalisation tool detects the working one correctly. But not the broken one at all.

I don't even get any mention of a USB device insertion via "dmesg". This is the output from the working one:

[108419.305552] usb 1-1.3: new low-speed USB device number 13 using ehci-pci
[108419.418609] usb 1-1.3: New USB device found, idVendor=1050, idProduct=0010
[108419.418621] usb 1-1.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[108419.418627] usb 1-1.3: Product: Yubico Yubikey II
[108419.418632] usb 1-1.3: Manufacturer: Yubico
[108419.421995] input: Yubico Yubico Yubikey II as /devices/pci0000:00/0000:00:1a.7/usb1/1-1/1-1.3/1-1.3:1.0/input/input122
[108419.422445] hid-generic xxxx:xxxx:xxxx.xxxx: input,hidraw3: USB HID v1.11 Keyboard [Yubico Yubico Yubikey II] on usb-0000:00:1a.7-1.3/input0

but prints nothing when inserting the broken one.

If the kernel doesn't even see the device, so I would suspect the key is badly broken. Can anyone confirm this, or give me additional debug help?

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PostPosted: Mon Oct 28, 2013 5:02 pm 
Site Admin
Site Admin

Joined: Wed Nov 14, 2012 2:59 pm
Posts: 666
Please contact support@yubico.com they will very and replace under warranty the malfunctioning Yubikey.


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