Yubico Forum

Re: Could not add a 2.1 Yubikey to my Revoke account

2012-09-17T09:15:50+01:00

Hello,

No information received. Can you please resend the details at "support@yubico.com"?

Thanks and best regards,
Samir.

Statistics: Posted by samir — Mon Sep 17, 2012 9:15 am

Re: Could not add a 2.1 Yubikey to my Revoke account

2012-09-13T09:36:54+01:00

Hi

Any news on that question ?

Best regards.

Statistics: Posted by netagence — Thu Sep 13, 2012 9:36 am

Re: Could not add a 2.1 Yubikey to my Revoke account

2012-08-16T13:20:59+01:00

Detailed report and infos sent !
Pierre.

Statistics: Posted by netagence — Thu Aug 16, 2012 1:20 pm

Re: Could not add a 2.1 Yubikey to my Revoke account

2012-08-16T12:31:28+01:00

Hello,

We never heard such kind of issue before. Can you please share the screenshot of the error you get?

Please send the issue details and the screenshot at "support@yubico.com"

We look forward to your response!

Thanks and best regards,
Samir.

Statistics: Posted by samir — Thu Aug 16, 2012 12:31 pm

Could not add a 2.1 Yubikey to my Revoke account

2012-08-14T10:32:42+01:00

Hi

The Revoke option did not exist when I started using my Yubikeys so here I am creating my revoke account. My main key was added successfully, but on trying to register the secondary one I keep, I get :

"YubiKey OTP is blank or invalid."

whereas the field does contain the OTP value, created by touching the key. Did I overlook something ? I know this is as V 2.1 key (with the lighted area around the touch area, not the tiny light in the center that came with 2.2 later keys) but I cannot see why I could not add it ?

I know that key to be registered as a backup key, for example with lastpass.com, so I'm not eager on resetting that key with the utility software.

Edit: just took a brand new Yubikey from my last order, hence a more recent 2.2 firmware version, and it got added right away : "YubiKey added successfully."

Thanks for any advice.

Statistics: Posted by netagence — Tue Aug 14, 2012 10:32 am