Yubico Forum

Re: Upgrade path?

2015-01-15T23:53:32+01:00

techstud wrote:

What if we mailed in our current/existing Yubikey for a discount? Yubico, the company, can either re-sell them at discounted prices to those that do not want/need updated hardware or distroy them, and we get a discount towards the updated hardware we need? Fair?

The administrative costs of such a scheme would wipe out the value of any credit, and Yubico would have to pay disposal costs for the mailed in keys. I cannot see any way they could be resold, as each mailed in NEO would have to be wiped of customer data in the apps and tested before resale, which isn't cost-effective.

I know a NEO isn't free but, as I have previously said in the forums, these are relatively inexpensive devices with a high level of functionality, even in 3.2.0 guise.

If you want to upgrade and offset some of the cost, look at darco's offer if your serial number is in range, otherwise why not put your existing NEO on eBay?

Statistics: Posted by DavidW — Thu Jan 15, 2015 11:53 pm

Re: Upgrade path?

2015-01-15T20:30:26+01:00

As I mentioned in this post, I'd be happy to buy your Yubikey NEO from you if your Yubikey has a serial number that has the known management keys (i.e.: the serial number is larger than 3000000 and not between 2624253 to 2624449 and 2624801 to 2625499).

Yubico no longer offers "developer edition" devices like this without signing an NXP NDA, which I am not interested in doing.

Send me a PM if you are interested.

Statistics: Posted by darco — Thu Jan 15, 2015 8:30 pm

Re: Upgrade path?

2015-01-14T21:51:15+01:00

Automatic wrote:

aselvan wrote:

anastrophe wrote:

That's a shame. Existing happy customers are the most important resource any company has - and goodwill towards the folks who helped the company reach its current success is fundamental to keeping those customers engaged and thrilled with remaining customers.

It is like talking to a tree. It is amazing that they don't even want to respond to a reasonable request (i.e. discount or swap out keys with 3.3 firmware) from the early adopters like us who supported them in the first place!

I honestly disagree, I've owned my Yubikey for a year now, I don't expect a discount. I purchased my key, and it did what it said. If I want another key, I pay the price that everyone else is paying, I don't deserve special treatment.

Statistics: Posted by techstud — Wed Jan 14, 2015 9:51 pm

Re: Upgrade path?

2014-11-18T10:01:32+01:00

More or less

The problem is that our "developer device" is not developer device anymore, because we haven't access to some applets. We can't test, we can't audit it. We have limited set of toys and it have to be enough for us.

Yubikey NEO is realy great device! It is the best token on market! There is no other security token with USB&NFC on board, OpenPGP support and TOTH keystore.

Just a pity that there is no way to upgrade it.

Almost all of us on this forum are IT guys. We know how it works, we know something about security and IT reality. Yubico don't want to answer directly: "guys! we are selling hardware, and we need your money". Clear message. Why we can't see U2F applet? Because of backdoor or because something else?
Even answers for u2f implementation wasn't clear. Thanks gods, they published explanation on their blog finally (thanks for it!).

So… Yubico! Keep doing your best! Just tell us more how it works, because we love to know how it works And send to us clear messages about your plans (especially about updates), because we have to know if we should buy tokens now, or we should wait for devices with new features (like u2f nfc), because our resources are also limited.

Statistics: Posted by bmalkow — Tue Nov 18, 2014 10:01 am

Re: Upgrade path?

2014-11-17T21:38:29+01:00

aselvan wrote:

anastrophe wrote:

Statistics: Posted by Automatic — Mon Nov 17, 2014 9:38 pm

Re: Upgrade path?

2014-11-11T18:43:45+01:00

@aselvan No! Tree rustles in response!

Statistics: Posted by bmalkow — Tue Nov 11, 2014 6:43 pm

Re: Upgrade path?

2014-11-11T16:28:44+01:00

anastrophe wrote:

Statistics: Posted by aselvan — Tue Nov 11, 2014 4:28 pm

Re: Upgrade path?

2014-11-05T03:20:07+01:00

lack of forsight is on you guys.. u really expect us to pay $50 every 6months to get new features

im gonna end up with 4 neos by the time i get u2f support

frucking lame\

at least let us send u our old neo to get updated one back

With regards to the YubiKey NEO and DFU…
– The YubiKey NEO technically does support DFU, but requires the new firmware image to be signed by us. Yubico does not endorse nor support use of DFU for users.

Statistics: Posted by dreamss — Wed Nov 05, 2014 3:20 am

Re: Upgrade path?

2014-11-03T07:48:19+01:00

I wait until devices compatible with U2F NFC will be released. I don't want to buy new NEO every year.

Statistics: Posted by bmalkow — Mon Nov 03, 2014 7:48 am

Re: Upgrade path?

2014-11-03T03:36:51+01:00

anastrophe wrote:

Yes, I'm aware that the devices itself can't be upgraded. By 'upgrade path', I'm referring to the common practice of offering existing customers the option to purchase a new device at a discount, to reflect the previous investment the customer made in the product and the company.

+1

a coupon code would go a long way....

Although sounds like we may need to use another when U2F NFC is finalized....

Statistics: Posted by michaelk — Mon Nov 03, 2014 3:36 am

Re: Upgrade path?

2014-10-27T16:30:15+01:00

Statistics: Posted by anastrophe — Mon Oct 27, 2014 4:30 pm

Re: Upgrade path?

2014-10-27T15:44:00+01:00

YubiKey NEO and NEO-n devices have shipped with firmware version 3.3 since Oct. 1, which includes U2F support along with other protocols including Yubico OTP and smart card functionality.

YubiKey NEOs are not upgradable based on best security practices. In fact, no YubiKey firmware can be upgraded since the device security is designed so nothing (including malware) can write to the firmware.

For more information see our blog YubiKey and BadUSB (https://www.yubico.com/2014/08/yubikey-badusb/)

Statistics: Posted by Tom — Mon Oct 27, 2014 3:44 pm

Re: Upgrade path?

2014-10-23T20:34:59+01:00

Statistics: Posted by anastrophe — Thu Oct 23, 2014 8:34 pm

Re: Upgrade path?

2014-10-23T07:57:30+01:00

viewtopic.php?f=33&t=1537#p5925

Statistics: Posted by bmalkow — Thu Oct 23, 2014 7:57 am

Upgrade path?

2014-10-22T18:26:13+01:00

As a happy owner of two yubikeys (one stored in a safe as a backup), I was wondering if there are any plans to offer an upgrade path for existing yubikey owners? Having already invested in my two existing yubikeys - which will eventually become obsolete, all things considered with U2F - it would be nice to be able to purchase a yubikey neo at a discounted price. Assuming the actual production cost of yubikeys is a tiny fraction of their selling price, it seems this could be done without really hurting the bottom-line.

What say you, Yubico?

Statistics: Posted by anastrophe — Wed Oct 22, 2014 6:26 pm