Yubico Forum

Re: 2FA + Neo + Google Acct + Android = NIGHTMARE!

2015-12-07T21:31:40+01:00

Save your $50 and save half a day, put it back into the cute gummy plastic package and send it back.

Unusable with windows 7/8 despite every trick in the book suggested--personalization tool won't program it, the open source tools can't trick it, the login as administrator gimmick, the scrape off USB drivers and do it all again misdirection play, the reinstall it in a different USB slot ploy, the standup and go in a circle three times hokum, the try something we haven't thought of ruse.

Utter, thorough, complete & total waste of time & grief to try to get a simple piece of online security peace of mind.

Run for your life.

Statistics: Posted by acemahoney — Mon Dec 07, 2015 9:31 pm

Wow support was fast

2014-05-02T08:48:10+01:00

All sorted, must say I'm impressed with Yubico support turn around time. I sent an email this morning 10:00am. A couple emails later I got a warranty coupon code that I then used in the store. At 4:00pm I received a second email notification stating my order had shipped already.

As much as it sucks to have a faulty key, a 6 hour turnaround from my first email to support to a shipped confirmation on replacement is amazing.

Admittedly it helped Tom had walked me through the troubleshooting support would have had to do in this thread, so it was easy to just point them here.

Thank-You

Statistics: Posted by EvilAaron — Fri May 02, 2014 8:48 am

Re: 2FA + Neo + Google Acct + Android = NIGHTMARE!

2014-05-02T08:27:09+01:00

EvilAaron, send an e-mail at support and ask for a warranty substitution.

Statistics: Posted by Tom — Fri May 02, 2014 8:27 am

Re: 2FA + Neo + Google Acct + Android = NIGHTMARE!

2014-05-01T21:05:09+01:00

No problem, good luck. For me they have been easy to work with and fast to reply.

Statistics: Posted by EvilAaron — Thu May 01, 2014 9:05 pm

Re: 2FA + Neo + Google Acct + Android = NIGHTMARE!

2014-05-01T21:02:58+01:00

@EvilAaron

Thanks for your reply i shall send them an email and see what happens.

I did post a couple of comments on their facebook page a few days ago about the issue but didn't get a reply, so thought i would try here.

Statistics: Posted by pdthomas76 — Thu May 01, 2014 9:02 pm

Re: 2FA + Neo + Google Acct + Android = NIGHTMARE!

2014-05-01T20:28:44+01:00

@pdthomas76

Since my progress had stalled in this thread for a bit I submitted a support email to support@yubico.com regarding this problem I am having. They replied wanting info to send me a replacement key. If you are having the same issue I would let them know, might be faulty, meaning its possible a "subsequent release of the software" might not be a fix... Good luck getting key working

Statistics: Posted by EvilAaron — Thu May 01, 2014 8:28 pm

Re: 2FA + Neo + Google Acct + Android = NIGHTMARE!

2014-05-01T19:34:25+01:00

I have had exactly the same problem you have described with your Yubikey Neo with my first Neo (firmware version 3.0.2).
My second Yubikey Neo with firmware version 3.1.2 worked fine with the Neo Manager program, even updated one of the applets to a newer version, very easy.
I spent a few hours trying to configure my first Yubikey Neo before giving up and trying my second key.

The NEO manager program with my first Yubikey Neo just keeps showing it is in HID mode when the key is inserted and now my computer. And now the Yubikey Neo is only recognized in 1 of my 4 USB ports and not all 4. I tried setting the [HID+CCID with touch eject] mode with the personalization tool using the command ykpersonalize.exe -m82 which appeared to work, but the Neo manager just sees it in HID mode. I even tried a second computer but had the same problem.

I am hoping this with be resolved in a subsequent release of the software, as it is a waste to use it as a ornament.

Statistics: Posted by pdthomas76 — Thu May 01, 2014 7:34 pm

Re: 2FA + Neo + Google Acct + Android = NIGHTMARE!

2014-04-30T17:18:03+01:00

Good Morning (here) Thank-You for the alternate method idea. Still stumped here though.

1: downloaded 64bit tool version Here and extracted to C: drive root.

2: Plugged in YubiKey NEO

3: Opened an elevated administrator command prompt navigated to bin and typed "ykpersonalize.exe -m82", pressed y at prompt.

4: Unplugged YubiKey NEO, waited a few seconds and plugged it back in.

5:Opened NEO Manager as administrator still in [HID] mode

Statistics: Posted by EvilAaron — Wed Apr 30, 2014 5:18 pm

Re: 2FA + Neo + Google Acct + Android = NIGHTMARE!

2014-04-30T09:56:17+01:00

Download from here the personalization tool:

http://opensource.yubico.com/yubikey-pe ... eases.html

According to 64 or 32 bits

Open a command prompt as administrator and navigate to the folder BIN/

type:

ykpersonalize.exe -m82

press Y

unplug and plug the Yubikey NEO again. Check with the NEO manager the status should be HID+CCID touch eject.

Statistics: Posted by Tom — Wed Apr 30, 2014 9:56 am

Re: 2FA + Neo + Google Acct + Android = NIGHTMARE!

2014-04-30T17:32:59+01:00

Well installed with administrative mode on other PC. Tried running with and without administrative mode and on 2 different USB ports (each on different USB controller on MoBo) just to be sure.

That said both computers run Win7 64bit. I have a few more PC's I can try tomorrow but all same OS.

Am able to set up second slot with static pass with "Yubi Personalization Tool" (GUI version) and the OTP in slot one works great just can't change connection mode.

Is this a bug in the new GUI tool or is something wrong with my key?

Statistics: Posted by EvilAaron — Wed Apr 30, 2014 9:42 am

Re: 2FA + Neo + Google Acct + Android = NIGHTMARE!

2014-04-30T09:26:25+01:00

Administrator mode with same AND different USB port = same results :/ Just booting another box here to try on that will post back.

Statistics: Posted by EvilAaron — Wed Apr 30, 2014 9:26 am

Re: 2FA + Neo + Google Acct + Android = NIGHTMARE!

2014-04-30T09:20:04+01:00

Could you please try the following:

Run the NEO manager as administrator
Try on another computer / different USB port.

Statistics: Posted by Tom — Wed Apr 30, 2014 9:20 am

Re: 2FA + Neo + Google Acct + Android = NIGHTMARE!

2014-04-30T09:17:05+01:00

screen grab of YubiOATH applet page in NEO Manager,

Statistics: Posted by EvilAaron — Wed Apr 30, 2014 9:17 am

Re: 2FA + Neo + Google Acct + Android = NIGHTMARE!

2014-04-30T09:18:34+01:00

Thank-you for the prompt reply, late here lol

I think I am pretty clear on what to do but I can't seem to get [HID+CCID with touch eject] connection mode to stick every time I change the setting and unplug/replug NEO at prompt it falls back to [HID] and all applets and installed tab remain greyed out.

Here is screen grab of my NEO Manager attached, also only see two of the applet options on my end compared to your screenshot.

I get "error in yubikey communication" scanning test sample QR code you provided in YubiOATH app, I would assume cause I'm stuck in HID for whatever reason.

NEO Manager connection setting.jpg

NEO Manager remove now.jpg

NEO Manger stuck on HID.jpg

Had a few more pics and steps but attachment limit three

Statistics: Posted by EvilAaron — Wed Apr 30, 2014 9:15 am

Re: 2FA + Neo + Google Acct + Android = NIGHTMARE!

2014-04-30T08:41:31+01:00

Capture.PNG

Your NEO manager screen must look like this - except firmware version which should report 2.0

Download Yubico Authenticator from the playstore

scan a barcorde with the Yubico Authenticator use this test barcode ( https://camo.githubusercontent.com/3162 ... 4b33505850 )

Follow the instruction on screen and tap the NEO over your NFC reader area on you phone.

Statistics: Posted by Tom — Wed Apr 30, 2014 8:41 am