Yubico Forum

Re: Yubico Authenticator only storing 1 entry?!

2015-09-10T09:34:21+01:00

Do you have Yubikey NEO? What firmware?

What version of the authenticator?

Download : https://developers.yubico.com/yubioath-desktop/

Statistics: Posted by Tom2 — Thu Sep 10, 2015 9:34 am

Re: Yubico Authenticator only storing 1 entry?!

2015-09-04T06:01:50+01:00

I have a similar issue. I can add multiple credentials on the android authenticator without issue.

With the desktop version, I can only seem to add one secret key. if I try to add a new one, it says I have to rewrite the slot. I have the latest Neo, using 1.3.0 manager and 2.2.1 authenticator. Not sure how to add a second or third secret key with the authenticator.

Thanks

Statistics: Posted by anohall — Fri Sep 04, 2015 6:01 am

Re: Yubico Authenticator only storing 1 entry?!

2015-05-18T20:23:42+01:00

I'm experiencing the same single-credential limit on a brand new Yubikey neo. My attempts to reinstall the YubiOATH applet failed with a "card cryptogram failed" error message. Are there any other fixes or workarounds for this problem?

Statistics: Posted by jeffearl — Mon May 18, 2015 8:23 pm

Re: Yubico Authenticator only storing 1 entry?!

2014-11-26T17:54:41+01:00

Thanks, Tom. I have confirmed it is a key issue. I installed Authenticator on my old Droid Maxx (newest version on LG G3 and Droid Maxx). NFC also works fine on the Droid.

I experienced the same issue -- only the first QR scan is stored. The first one always works just fine. The second scans and registers correctly, accepts the NFC confirmation, says "added", but never appears on the list. I have reported this via support. It sounds like the solution above may work, but requires some command line magic I can't quite seem to piece together...

Statistics: Posted by shelt — Wed Nov 26, 2014 5:54 pm

Re: Yubico Authenticator only storing 1 entry?!

2014-11-26T11:21:32+01:00

I assume you have version 1.9 of the Android app
Please, try holding your NEO firmly to the device during the communication some smartphone have low power readers.

Could you contact support yubi.co/support if issue persists and submit the issue on our github issue tracker github.com/yubico
thanks.

Statistics: Posted by Tom — Wed Nov 26, 2014 11:21 am

Re: Yubico Authenticator only storing 1 entry?!

2014-11-25T19:47:45+01:00

I have the same problem. Brand new Neo set in OTP+U2F+CCID mode. YubiOATH 0.2.1 installed according to Yubikey NEO Manager. I can add one credential to Yubikey Authenticator on Android without issues (LG G3). When I add a second, it says it's successfully added but it's not. Only the first entry is stored.

Unfortunately I don't understand the advice given above (Install NEO Manager, delete app, re-install). I have YubiKey Neo Manager installed. Is NEO manager something else? I don't see a way to delete YubiOATH and reinstall it. I'm on OS X BTW. Some directions would be greatly appreciated -- I've been through all the docs I can find, and while tech savvy, I'm not a programmer!

Thanks!

Statistics: Posted by shelt — Tue Nov 25, 2014 7:47 pm

Re: Yubico Authenticator only storing 1 entry?!

2014-06-11T14:34:32+01:00

That's sorted it

Just added 3 in quick succession, all working perfectly.

Thanks Tom.

Statistics: Posted by PaulMoore — Wed Jun 11, 2014 2:34 pm

Re: Yubico Authenticator only storing 1 entry?!

2014-06-11T12:50:31+01:00

Download the NEO Manager from opensource.yubico.com
Delete the YubiOATH applet and re-install it.

BE CAREFUL THIS WILL DELETE ALL DATA CURRENTLY STORED IN YOUR Yubico Authenticator Applet!

So if you have something in there back it up first.

This is first time we hear this and we have a large deployment of the Android app therefore seems to be something specific to your hardware/setup.

Statistics: Posted by Tom — Wed Jun 11, 2014 12:50 pm

Re: Yubico Authenticator only storing 1 entry?!

2014-06-11T10:58:19+01:00

Hi Tom

No, it's not actually added to the key. Even if I add it manually using the desktop app, it says it's added but there's only ever 1 entry.

It's 99% sure it's not a bug with the apps... could it be the key?

Statistics: Posted by PaulMoore — Wed Jun 11, 2014 10:58 am

Re: Yubico Authenticator only storing 1 entry?!

2014-06-11T09:05:02+01:00

does it display on the desktop authenticator?

Please submit your bug here:

https://github.com/Yubico/yubioath-android

Statistics: Posted by Tom — Wed Jun 11, 2014 9:05 am

Re: Yubico Authenticator only storing 1 entry?!

2014-06-11T09:03:54+01:00

does it display on the desktop authenticator?

Statistics: Posted by Tom — Wed Jun 11, 2014 9:03 am

Yubico Authenticator only storing 1 entry?!

2014-06-10T18:23:43+01:00

Finally dived in and bought a Yubikey Neo and I've run into a problem which I can't solve, despite 3hrs furious head scratching.

The Neo is in HID/CCID mode and has all the necessary applets installed.

When I try to add a new entry using a Galaxy S3, it adds the first one (DigitalOcean in this case) perfectly. I can see the entry using the desktop & android authenticator. When I go to add a second entry on the phone, it says it's added it, but it hasn't. It makes all the right noises, gives all the right messages but nothing is stored to the device.

Any advice would be much appreciated.

Statistics: Posted by PaulMoore — Tue Jun 10, 2014 6:23 pm