Yubico Forum

Re: Yubikey for Windows Hello Error

2017-10-16T23:07:48+01:00

ChrisHalos wrote:

error means there is a password on the Yubico Authenticator app. Since the Hello App uses this, there can't be a password set in the Yubico Authenticator app if you also want to use it to unlock your Windows account.

Thanks for the reply ChrisHalos, how do I go about removing the password?

Thank you,

Statistics: Posted by fvknl — Mon Oct 16, 2017 11:07 pm

Re: Yubikey for Windows Hello Error

2017-10-16T21:24:26+01:00

Statistics: Posted by ChrisHalos — Mon Oct 16, 2017 9:24 pm

Yubikey for Windows Hello Error

2017-10-16T12:58:59+01:00

Hello All,

I am getting an error when trying to setup my Yubikey for Windows Hello.
The error is:

Yubikey Exception: Authentication Required
Insert a different Yubikey, then press Continue.

I've had a little play around in the Yubikey Personalisation Tool. However didn't manage to fix the issue.

Looking forward to your help.

Statistics: Posted by fvknl — Mon Oct 16, 2017 12:58 pm